What Makes a Good Digital Marketing Agency?

In a world where everything is online, any business needs to have some form of online presence, or else it risks failure against the competition. It doesn’t matter if you’re a carpenter or an online store, you need to be able to reach your customers online, because that’s where most of them are anyway. People look for products and services on search engines, and not the yellow papers –– in this day and age –– so to promote whatever it is you have to offer, you need to do it there. This is why hiring a digital marketing agency for your business is a must. But what exactly makes a good digital marketing agency?

A great website

What’s the point in dealing with a digital marketing agency that doesn’t even know how to represent its own service through a decent website? Appearances are everything when it comes to reaching people online, and you need to deal with people who were good enough to reach you in the first place. A quality website means sound SEO practices, including engaging content and easy navigation, which are exactly what you need for your very own website. 

A team of professionals 

You should meet the entire team for the first time before you officially hire the company because the last thing you want is to deal with beginners and amateurs. A good digital marketing agency will have hired a group of professionals to do all the work, and they’d all have expertise in creating successful digital marketing strategies for several companies before. You need a diverse team to handle your online presence, and it should comprise people of different backgrounds and experiences because your audience will be the same. So you need people who’d be able to connect to your target demographic on some level. 

Latest technologies

Digital marketing strategies are updated all the time, and they keep discovering new ways to influence brands’ online presence. The digital marketing agency, you’re looking for should have all those necessary tools and recent knowledge to be able to help your business reach its potential. We’re talking everything from performance measuring analytics tools like –– Google Analytics and others –– to social media and inbound marketing software. That way you can guarantee that you’re dealing with experts who have all the latest tools that could help you reach as many people as possible. They not only should have this technology, but should also be proficient in each of them. What good is a digital marketing specialist that doesn’t know how to use an email marketing solution like Hubspot, for instance? 

Proven track record

You’ll need to deal with a digital marketing agency that has a proven track record with multiple companies. You want an agency that has helped companies grow and expand their reach. Most importantly, the agency needs to have relevant experience. Do they provide the kind of services that you need? Digital marketers at Edge Online explain the importance of finding a flexible digital marketing company in that you need one that speaks your language and will be able to help you get what you need. Do these people have expertise dealing with companies of your caliber, big or small? Do they have any insight into the industry and what they need to do to outplay the competition? It’s questions like these that you need to ask yourself as you look at the company’s portfolio to make sure they’re up to the task at hand. 

Cultural fit

You definitely don’t want to deal with digital marketers that are stuck in the early 2000s. You need people who are a cultural fit and would be able to blend in with your company culture because this is how they attract people of similar mindsets. We live in an age of trends and where people can find like-minded individuals online, and for that to happen with your brand, your digital marketing agency has to be a cultural fit in your world in the first place. How else would they be able to put strategies that address people who think like you? 

You also need them to be ahead of trends, capable of catching the latest buzzes, and building their strategies for your business on that. That way you can take advantage of any current trends and wield them to your advantage. 


You’ll find dozens of digital marketing agencies out there, but some will have such a rigid approach to business that it’ll make you hate your life. You need to deal with people flexible enough to understand that this is a creative endeavor, so there’s room for different opinions. They should have other contingency plans they can resort to if you don’t like their initial takes. That way, you can reach the results you want without having to worry too much about their reaction. 


Let’s face it; every business under the sun uses digital marketing strategies now. So, what makes some stand in comparison to others? It is just how creative they are. If you are truly able to create something innovative, people will start to take notice and follow you. It’s this creativity that can get your newer audiences and take your business to global markets.


If you open the internet and look for digital marketing agencies, you’ll find thousands promising you thousands of leads within a couple of days, and others claiming this is the one thing you need for your business to really take off. None of the above is true, and it’s mostly just talking. You need a digital marketing agency who won’t give you vague promises, but rather logical insights. If you follow certain protocols and procedures, you can get the results you want, but it’s not going to happen just because you hired a particular agency alone. 

You will find a lot of digital marketing agencies online, but you need to do a little digging to make sure they’re good enough. It helps if you check what other people have to say about them in reviews because they will give you the answer you need on just how good these people are.